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2021 Insurance Claims and Policy Processing Clerks Salary Guide

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

Insurance Claims and Policy Processing Clerks Salary

Salary

$42.1K

Growth

-2%

Bright Outlook

Below Average

Green

No

Insurance Claims and Policy Processing Clerks Job Description

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

Also known as:

Claim Processing Specialist, Claims Clerk, Claims Customer Service Representative (Claims CSR), Claims Processor, Claims Representative, Enrollment Representative, Insurance Analyst, Policy Service Coordinator, Policy Services Representative, Processing Clerk

How Much Do Insurance Claims and Policy Processing Clerks Make ? 2021

Percentile 10% 25% 50% (Median) 75% 90%
Annual Wage $29,480 $35,050 $42,050 $52,150 $64,460
Hourly Wage $14.17 $16.85 $20.22 $25.07 $30.99

How Much Do Insurance Claims and Policy Processing Clerks Make ? 2021

Percentile
10%
25%
50% (Median)
75%
90%
Annual Wage
$29,480
$35,050
$42,050
$52,150
$64,460
Hourly Wage
$14.17
$16.85
$20.22
$25.07
$30.99

Insurance Claims and Policy Processing Clerks Tasks

  • Prepare insurance claim forms or related documents and review them for completeness.
  • Prepare insurance claim forms or related documents and review them for completeness.
  • Pay small claims.
  • Calculate amount of claim.
  • Post or attach information to claim file.
  • Transmit claims for payment or further investigation.
  • Contact insured or other involved persons to obtain missing information.
  • Review insurance policy to determine coverage.
  • Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
  • Process and record new insurance policies and claims.
  • Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
  • Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
  • Correspond with insured or agent to obtain information or inform them of account status or changes.
  • Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies.
  • Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met.
  • Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
  • Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts.
  • Collect initial premiums and issue receipts.
  • Check computations of interest accrued, premiums due, and settlement surrender on loan values.
  • Interview clients and take their calls to provide customer service and obtain information on claims.
  • Interview clients and take their calls to provide customer service and obtain information on claims.
  • Obtain computer printout of policy cancellations or retrieve cancellation cards from file.
  • Compose business correspondence for supervisors, managers, and professionals.
  • Notify insurance agent and accounting department of policy cancellation.
  • Apply insurance rating systems.

What Activities Do Insurance Claims and Policy Processing Clerks Do?

  • Check data for recording errors.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Execute sales or other financial transactions.
  • Calculate costs of goods or services.
  • Compile data or documentation.
  • Send information, materials or documentation.
  • Discuss account status or activity with customers or patrons.
  • Review customer insurance information.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Maintain operational records.
  • Enter information into databases or software programs.
  • Explain regulations, policies, or procedures.
  • Provide notifications to customers or patrons.
  • Verify accuracy of financial or transactional data.
  • Review customer insurance information.
  • Review customer insurance information.
  • Enter information into databases or software programs.
  • Collect deposits, payments or fees.
  • Verify accuracy of financial or transactional data.
  • Interview employees, customers, or others to collect information.
  • Answer telephones to direct calls or provide information.
  • Obtain personal or financial information about customers or applicants.
  • Prepare business correspondence.
  • Provide information to coworkers.
  • Code data or other information.

Typical Insurance Claims and Policy Processing Clerks Knowledge?

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

What Are Typical Insurance Claims and Policy Processing Clerks Abilities?

  • Written Comprehension - Reading and understanding what is written.
  • Oral Expression - Communicating by speaking.
  • Oral Comprehension - Listening and understanding what people say.
  • Speech Recognition - Recognizing spoken words.
  • Near Vision - Seeing details up close.
  • Speech Clarity - Speaking clearly.
  • Written Expression - Communicating by writing.

What Are Typical Insurance Claims and Policy Processing Clerks Skills? 2021

  • Active Listening - Listening to others, not interrupting, and asking good questions.
  • Speaking - Talking to others.
  • Reading Comprehension - Reading work-related information.

What Are Typical Insurance Claims and Policy Processing Clerks Interests?

  • Conventional - Occupations related to Conventional interests frequently involve following set procedures and routines. They include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising - Occupations with Enterprising interests frequently involve starting up and carrying out projects. Many involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Social - Occupations with Social interests frequently involve working with, communicating with, and teaching people. Most involve helping or providing service to others.

What Is The Projected Employment For Insurance Claims and Policy Processing Clerks ? 2021

Location 2019 Employment 2029 Employment Percent change Annual projected job openings
United States 293,900 287,300 -2% 25,500

What Is The Projected Employment For Insurance Claims and Policy Processing Clerks ? 2021

Location
2019 Employment
2029 Employment
Percent change
Annual projected job openings
United States
293,900
287,300
-2%
25,500

What Is The Required Insurance Claims and Policy Processing Clerks Education & Experience? 2021

  • High school diploma or equivalent
  • No work experience
  • 1 to 12 months on-the-job training

Insurance Claims and Policy Processing Clerks Schools ?

School Program Name Location Length / Graduates
ABC Adult School General Office Occupations and Clerical Services Cerritos, CA At least one but less than two years: 4
Less than one year: 2
Albany Technical College General Office Occupations and Clerical Services Albany, GA Less than one year: 35
Alpena Community College General Office Occupations and Clerical Services Alpena, MI At least one but less than two years: 0
Less than one year: 0
Alvin Community College General Office Occupations and Clerical Services Alvin, TX At least one but less than two years: 4
American University of Puerto Rico General Office Occupations and Clerical Services Manati, PR 2 years: 1
American University of Puerto Rico General Office Occupations and Clerical Services Bayamon, PR 2 years: 0
Arkansas State University Three Rivers General Office Occupations and Clerical Services Malvern, AR At least one but less than two years: 7
Arkansas State University-Newport General Office Occupations and Clerical Services Newport, AR Less than one year: 1
Asher College General Office Occupations and Clerical Services Sacramento, CA At least one but less than two years: 12
Ashland University General Office Occupations and Clerical Services Ashland, OH Less than one year: 0

Insurance Claims and Policy Processing Clerks Schools ?

School
Program Name
Location
Length / Graduates
General Office Occupations and Clerical Services
Cerritos, CA
At least one but less than two years: 4
Less than one year: 2
General Office Occupations and Clerical Services
Albany, GA
Less than one year: 35
General Office Occupations and Clerical Services
Alpena, MI
At least one but less than two years: 0
Less than one year: 0
General Office Occupations and Clerical Services
Alvin, TX
At least one but less than two years: 4
General Office Occupations and Clerical Services
Manati, PR
2 years: 1
General Office Occupations and Clerical Services
Bayamon, PR
2 years: 0
General Office Occupations and Clerical Services
Malvern, AR
At least one but less than two years: 7
General Office Occupations and Clerical Services
Newport, AR
Less than one year: 1
General Office Occupations and Clerical Services
Sacramento, CA
At least one but less than two years: 12
General Office Occupations and Clerical Services
Ashland, OH
Less than one year: 0

Insurance Claims and Policy Processing Clerks Jobs Near Me .

Job Title Company Location Date Posted Federal Contractor
Accounting Clerk III CENTRAL UTAH HEALTH DEPARTMENT RICHFIELD, Utah 05/08/2021 No
Appeals Representative - Oldsmar, FL UnitedHealth Group Oldsmar, Florida 05/08/2021 Yes
Appeals Representative - Remote UnitedHealth Group Dallas, Texas 05/08/2021 Yes
Associate Insurance Service Representative ADP El Paso, Texas 05/08/2021 Yes
Associate Underwriter Berkley Scottsdale, Arizona 05/07/2021 No
Auto Total Loss Claim Representative Trainee Travelers Charlotte, North Carolina 05/08/2021 Yes
Billing Co-Coordinator - Patient Accounting Arnot Health Elmira, New York 05/08/2021 No
Claims Analyst - Remote UnitedHealth Group Dallas, Texas 05/08/2021 Yes
Claims Coordinator AssuredPartners Greenville, South Carolina 05/08/2021 No
Claims Coordinator AssuredPartners Raleigh, North Carolina 05/08/2021 No

Insurance Claims and Policy Processing Clerks Jobs Near Me .

Job Title
Company
Location
Date Posted
Federal Contractor
CENTRAL UTAH HEALTH DEPARTMENT
RICHFIELD, Utah
05/08/2021
No
UnitedHealth Group
Oldsmar, Florida
05/08/2021
Yes
UnitedHealth Group
Dallas, Texas
05/08/2021
Yes
ADP
El Paso, Texas
05/08/2021
Yes
Berkley
Scottsdale, Arizona
05/07/2021
No
Travelers
Charlotte, North Carolina
05/08/2021
Yes
Arnot Health
Elmira, New York
05/08/2021
No
UnitedHealth Group
Dallas, Texas
05/08/2021
Yes
AssuredPartners
Greenville, South Carolina
05/08/2021
No
AssuredPartners
Raleigh, North Carolina
05/08/2021
No

Insurance Claims and Policy Processing Clerks 2021 Salary Guide By State

Common Careers